Refund Policy

OUR REFUND POLICY

Travelpaddy.com is committed to providing excellent service to all their customers, including respecting their concerns about refund policy.
We have provided this Refund Policy to help you, the user, understand how we treat orders/purchases made on our web portal.

All transactions carried out on the portal will generate both electronic invoice and receipt that would be sent to the customers' email address provided.
We will offer free delivery services within 24hrs of payment confirmation for Lagos residents only.
It will also generate an electronic voucher e-ticket based on the product type selected.
When contacting customer support to place a delivery request, Please be ready to provide Passenger details, the transaction ID/PNR and the physical address information.

Note that this request must be made to our customer support by: email: (info@travelpaddy.com) or by phone (+234-804536859).

All cancellation must be processed through the customer support either by email: (customercare@travelpaddy.com) or by phone: (+234-1-4536859) on or before official hours.
Emergency hot lines are provided on the website for non-official hours.
Please note that all tickets issued on any particular day must be cancelled same day else penalty charges apply which may include non-refund.

Tickets are usually non-refundable except when stated on the vouchers.
For refunds, we allow for a minimum of 14 working days.Request should be made through the Customer Support either via email (customercare@travelpaddy.com) or by phone (+23414536859)
Please ensure you have a valid visa before your international travel.Travelpaddy.com will not be held liable fo act of negligence, omission or otherwise regarding obligations on visa requirements.
In a case of cancellation, amount paid for insurance will not be refundable.
A maximum of one infant is allowed to travel per adult.